Privacy Policy
Effective Date: 22 October 2026
1. Introduction
Welcome to Medisils, a brand of Medilab Healthcare Pvt. Ltd.
At Medisils, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and safeguard information when you visit our website, purchase products or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
2. Information We Collect
We may collect the following information when you interact with our website:Personal Information
- Full name
- Email address
- Mobile number
- Billing and shipping address
- Order details and purchase history
- Customer support communications
- Account registration details, if applicable
Payment Information
Payments may be processed through authorized third-party payment gateways. Payment information is handled according to the applicable payment provider’s security and privacy practices.
We do not intend to store complete card numbers, CVV details or online banking passwords on our website.
Technical Information
We may collect technical information such as IP address, browser type, device information, website usage data and cookies.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Provide order confirmations and tracking updates.
- Respond to customer enquiries and complaints.
- Process eligible refunds and replacements.
- Maintain and improve website functionality.
- Prevent fraudulent transactions.
- Comply with applicable legal and regulatory obligations.
- Send promotional communications where permitted by law and your preferences.
4. Sharing of Information
We may share relevant personal information with trusted service providers where necessary for legitimate business operations, including payment gateways, shipping partners, website hosting providers, customer support services and analytics providers.
We do not sell customer personal information to third parties.
Service providers are expected to handle personal information securely and only for authorized purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing functionality, remember preferences, support shopping cart operations and understand website performance.
Where legally required, we will obtain appropriate consent for non-essential cookies. You may also manage cookies through your browser settings or available website controls.
6. Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.
However, no online platform or electronic transmission method can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, record keeping, fraud prevention and compliance with applicable legal requirements.
8. Your Privacy Rights
Subject to applicable Indian data protection laws, you may have the right to request access to, correction of or erasure of eligible personal information, withdraw consent where processing is consent-based, and raise privacy-related grievances.
To exercise your rights, contact us using the details below. Certain information may need to be retained to comply with legal obligations.
9. Third-Party Websites
Our website may contain links to third-party websites. Medisils is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of third-party platforms before providing personal information.
10. Children’s Privacy
Our website and products are primarily intended for adults aged 18 years and above. We do not knowingly collect personal information from children in violation of applicable law. Where legally required, appropriate parental or guardian consent will be obtained.
11. Changes to This Privacy Policy
Medisils may update this Privacy Policy to reflect changes in legal requirements, business operations or website functionality.
The latest version will be published on this page with an updated effective date.
12. Contact Us
For privacy-related questions, requests or grievances:
Medisils – Medilab Healthcare Pvt. Ltd.
Address: Gat No. 64, Sawaradari, Opp. Philips, Chakan, Khed, Maharashtra – 410501, India.
Email: info@medilabhealthcare.com
Phone: +91 7083656161
Before publishing: Confirm the actual analytics, advertising, cookie, payment and data retention practices. Add the designated privacy/grievance contact and applicable response procedures.
