Shipping & Delivery Policy
Effective Date: 22 October 2026
1. Introduction
At Medisils, we are committed to delivering our herbal and nutraceutical wellness products safely and efficiently.
This Shipping & Delivery Policy outlines the terms applicable to orders placed through our official website.
2. Order Processing
Orders are generally processed within 5–7 business days after order confirmation and successful payment, consistent with the published Medilab Healthcare shipping policy.
Orders placed on weekends or public holidays will ordinarily be processed on the next working day.
Processing timelines may vary during high-demand periods, promotional campaigns or unexpected operational disruptions.
3. Shipping Coverage
Medisils aims to deliver products across serviceable locations in India.
Shipping availability is subject to courier serviceability, product restrictions and applicable regulations.
International orders, where supported, will be handled separately based on destination and regulatory requirements.
4. Estimated Delivery Time
The following are the estimated transit times after dispatch:
| Delivery Location | Estimated Transit Time |
|---|---|
| Within Maharashtra | 2–5 business days |
| Other states in India | 4–10 business days |
| Remote locations | 7–14 business days |
| International destinations | Varies by destination |
These estimates generally apply after dispatch and do not include order processing time.
Delivery timelines are estimates and are not guaranteed.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before order confirmation.
Free shipping may be offered on selected products, promotional campaigns or orders meeting a specified minimum purchase value.
Additional delivery charges may apply to remote locations or special shipping requirements, where disclosed before purchase.
6. Order Tracking
After dispatch, tracking details may be shared through the customer’s registered email address, mobile number or WhatsApp.
Customers can use the provided tracking information to check shipment status through the designated courier partner.
7. Delivery Delays
While we aim to deliver orders within the estimated period, delays may occur due to:
- Weather conditions or natural disasters.
- Transportation disruptions.
- Public holidays.
- Courier operational delays.
- Government restrictions.
- Unexpected logistics issues.
- Incorrect or incomplete shipping details.
Our support team will assist customers with delivery-related enquiries and available remedies.
8. Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery information, including their name, address, PIN code and contact number.
Incorrect or incomplete information may result in delays, failed delivery attempts or additional reshipping charges.
9. Damaged or Missing Shipments
If your shipment arrives damaged or contains missing or incorrect items, please notify our customer support team preferably within 48 hours of delivery.
Please provide:
- Order number.
- Photographs of the package and affected products.
- Any other relevant information.
Keep the original packaging for verification.
Eligible claims will be resolved according to our Refund & Return Policy and applicable law.
10. Failed Delivery Attempts
If the courier partner cannot deliver an order due to an unavailable recipient or incorrect address details, the shipment may be returned to the sender.
Customers may contact our support team to discuss reshipping or other available options.
Additional delivery charges may apply where appropriate and legally permitted.
11. International Shipping
International shipping may be available for selected orders, subject to applicable regulations, product eligibility and logistics arrangements.
Customers may be responsible for customs duties, import taxes and other charges imposed by the destination country, where disclosed and applicable.
12. Bulk and Wholesale Orders
Shipping terms for bulk purchases, wholesale orders and distributor shipments may vary depending on order quantity, destination and commercial arrangements.
Applicable delivery schedules and charges will be communicated separately.
13. Contact Us
For shipping and delivery enquiries, please contact:
Medisils – Medilab Healthcare Pvt. Ltd.
Email: info@medilabhealthcare.com
Phone: +91 7083656161
Address: Gat No. 64, Sawaradari, Opp. Philips, Chakan, Khed, Maharashtra – 410501, India.
