Terms & Conditions
Effective Date: 22 October 2026
1. Introduction
Welcome to Medisils, a herbal and nutraceutical wellness brand owned by Medilab Healthcare Pvt. Ltd.
By accessing or using our website, purchasing products or interacting with our services, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, please refrain from using the website.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or are accessing the website under appropriate parental or guardian supervision.
You agree to provide accurate information and comply with all applicable laws and regulations.
3. Product Information
Medisils strives to provide accurate information regarding product descriptions, ingredients, packaging, pricing and usage instructions. However:
- Product packaging and appearance may vary between batches.
- Images displayed on the website may be illustrative.
- Herbal ingredients may exhibit natural variations in colour, taste or appearance.
- Product availability and specifications may change.
- Product suitability and individual experiences may vary.
Customers should refer to the physical product label for the applicable ingredient declaration, usage instructions, warnings and other required information.
4. Health and Medical Disclaimer
Medisils products are intended for the purposes stated on their respective approved product labels.
Unless specifically authorized under applicable regulations, our herbal and nutraceutical products are not intended to diagnose, treat, cure or prevent diseases.
Information available on this website is provided for general product and wellness education and does not constitute medical advice.
Customers should consult a qualified healthcare professional before using products if they are pregnant, breastfeeding, taking medication, have existing medical conditions or have concerns about ingredient suitability.
Do not exceed the recommended serving size.
5. Orders and Payments
All orders placed through our website are subject to product availability, payment verification and order acceptance.
Medisils reserves the right to cancel or refuse an order for legitimate reasons, including suspected fraud, pricing errors, stock unavailability or regulatory restrictions.
Where payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be provided.
Payments must be completed using the authorized payment methods displayed during checkout.
6. Pricing and Offers
Product prices are displayed in Indian Rupees (INR), unless otherwise stated.
Applicable taxes, delivery charges and discounts will be disclosed during checkout.
Promotional offers, coupon codes and discounts may be subject to eligibility requirements, validity periods and additional conditions.
Medisils may revise product prices and promotional offers. Confirmed orders will be handled according to their applicable purchase terms and consumer rights.
7. Shipping and Delivery
Orders will be delivered to serviceable locations through available logistics partners.
Estimated delivery times may vary based on destination, courier operations, public holidays and other circumstances.
Detailed information is provided in our Shipping & Delivery Policy.
8. Returns, Refunds and Cancellations
All returns, replacements, refunds and cancellations are governed by our Refund & Return Policy and applicable consumer protection laws.
For hygiene and safety reasons, opened or consumed lozenges are generally not eligible for discretionary returns.
9. Product Usage and Customer Responsibility
Customers are responsible for reading product labels, following usage instructions and storing products appropriately.
Medisils is not responsible for harm arising solely from improper use or storage, to the extent permitted by applicable law.
Nothing in these Terms limits liability or remedies that cannot lawfully be excluded.
10. Intellectual Property
All original content available on the Medisils website, including trademarks, logos, product names, images, graphics, website text and proprietary designs, is owned by or licensed to Medilab Healthcare Pvt. Ltd., as applicable.
Unauthorized reproduction, modification, distribution or commercial use is prohibited without appropriate permission.
11. Website Usage
Users agree not to:
- Attempt unauthorized access to website systems.
- Upload malicious software or harmful content.
- Engage in fraudulent transactions.
- Misuse website functionality.
- Infringe intellectual property rights.
- Use the website for unlawful activities.
12. Third-Party Services
Our website may use third-party payment gateways, delivery partners and other service providers.
Use of these services may also be subject to their respective terms and policies.
13. Limitation of Liability
To the extent permitted by applicable law, Medisils and Medilab Healthcare Pvt. Ltd. shall not be liable for indirect or consequential losses arising from website interruptions, unauthorized misuse of services or circumstances beyond reasonable control.
This clause does not exclude liability for defective products, negligence, statutory obligations or consumer rights where such exclusions are prohibited by law.
14. Privacy
Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable data protection laws.
15. Changes to Terms
Medisils may revise these Terms & Conditions from time to time.
Updated terms will be published on this page with the applicable effective date. Changes will not retrospectively remove rights already accrued under applicable law.
16. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Disputes will be subject to the jurisdiction of competent courts and consumer authorities in accordance with applicable law.
17. Contact Information
For questions regarding these Terms & Conditions, please contact:
Medisils – Medilab Healthcare Pvt. Ltd.
Address: Gat No. 64, Sawaradari, Opp. Philips, Chakan, Khed, Maharashtra – 410501, India.
Email: info@medilabhealthcare.com
Phone: +91 7083656161
